FAQ

If you can't find the answer to your question here, call us on 020 8393 3005 or email us at [email protected].

How do I make a booking?

  1. Make a search with location, dates & guests
  2. Select a hotel
  3. Confirm hotel, dates & guests
  4. Input guest details
  5. Fill in details & pay
  6. Confimation

Can I book over the phone?

Of course. Give us a call on 020 8393 3005 between Monday to Friday / 09:00 - 17:30 and we'll be more than happy to help.

What can I do if I have a problem with my booking?

Please contact us on 020 8393 3005 between Monday to Friday / 09:00 - 17:30 or email us at [email protected] if out of hours.

Is there a credit card surcharge?

No. Credit cards - including Amex - do not carry a surcharge.

Am I able to just pay a deposit?

In most cases, yes. Please contact us on 020 8393 3005 between Monday to Friday / 09:00 - 17:30 or email us at [email protected] if out of hours.

How do you process payment?

We process payments through Stripe - a 100% secure payment provider operating in over 25 countries.

How can I subscribe?

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