FAQ

If you can't find the answer to your question here, call us on 020 8393 3005 or email us at [email protected].

How do I make a booking?

  1. Make a search with location, dates & guests
  2. Select a hotel
  3. Confirm hotel, dates & guests
  4. Input guest details
  5. Fill in details & pay
  6. Confimation

Can I book over the phone?

Of course. Give us a call on 020 8393 3005 between Monday to Friday / 09:00 - 17:30 and we'll be more than happy to help.

What can I do if I have a problem with my booking?

Please contact us on 020 8393 3005 between Monday to Friday / 09:00 - 17:30 or email us at [email protected] if out of hours.

Is there a credit card surcharge?

No. Credit cards - including Amex - do not carry a surcharge.

Am I able to just pay a deposit?

In most cases, yes. Please contact us on 020 8393 3005 between Monday to Friday / 09:00 - 17:30 or email us at [email protected] if out of hours.

How do you process payment?

We process payments through Stripe - a 100% secure payment provider operating in over 25 countries.

How can I subscribe?

Scroll down and you'll see a subscribe form. Simply enter your email address and you'll be the first to hear about our latest deals!

Disclaimer

The room descriptions and images are for informational purposes only. The actual room and facilities provided to the guest may differ. Bedding configuration based on availability at hotel at time of check in.

Payment

100% Secure Payment with our payment provider - Stripe. Deposit and payment terms also available. Please contact us.

Contact
Email [email protected]
Phone 020 8393 3005

All Rights Reserved. Part of Janet Smith Tours Ltd. Established in 1987.

We're just getting the best available rates for you - don't go anywhere!